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WORK STRESS AND COMMITMENT IN THE EVENT OF A CONFLICT IN ORGANIZATIONS - QUALITATIVE STUDY
| Detail | |
|---|---|
| Author | SIWI DYAH RATNASARI |
| ID | 202.710.260 |
| Published Date | 18-09-2015 |
Abstract
In an organization that is engaged in the service, there are various elements of interest in Human resources, this is a picture of an organization with high complexity. Complexity is a potential source of conflict caoused by friction and conflicts of interest that affect the working conditions and commitment resourcess. Inconnection with this mater, conducted qualitative research through case studies in organizations engaged in the services sector, are focus on the formulation of the problem of how the conflictin the unit description Center Management Station (CMS), the impact of conf'lict on job stress and commitment that happen, description of conflict anf alternative solution. The survey results revealed no irregularity in resources to occupy certain positions by the CEO. Style behavior undertaken by the CEO cause a conflict of interest among existing resources and impact on commitment. The cause of these problems can not be separated from culture person in the unit part addressee. Person culture is formed from sub culture inherent in every human resources. Key settlement of conflict of interestf focuses on the interests and needs of individuals rather than the position and the solution can meet the needs of all parties. Given the difficulty of finding integrative solutions and can meet the needs of all parties, it is necessary to support a thirt party as a mdiator, So an alternative solution was divided into short-term solution and long term that refers to the fulfillment of each human resources by taking into account its sub culture. Keywords: individual culture, interpersonal conflict, conflicts if interest and commitment.